Privacy

At EDEM HOTEL (referred to as "we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make bookings, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and payment details (such as credit/debit card information) when you make a reservation or inquiry.
  • Booking Information: Dates of stay, room preferences, and any special requests you may have.
  • Usage Information: Information about how you use our website, such as pages visited, time spent on the site, and interactions with our online forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Bookings: To complete and manage your reservation and provide you with your requested services during your stay.
  • To Communicate with You: To send booking confirmations, pre-arrival information, invoices, and other relevant updates regarding your stay at our hotel.
  • To Improve Our Services: To analyze how visitors use our website, allowing us to improve its functionality, design, and content.
  • To Send Marketing Communications (with your consent): We may send you promotional offers or updates about our services, but only if you have opted in to receive such communications. You can opt out at any time.

3. How We Protect Your Information

We use appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. We ensure that your information is stored securely, and access is granted only to those employees or third parties who need it to fulfill the purposes outlined in this Privacy Policy.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers, such as payment processors, to facilitate your booking and payment transactions.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process (such as a subpoena or court order).

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us recognize your preferences and improve site functionality. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

You have the right to:

  • Access and Correct Your Information: You can request a copy of the personal information we hold about you and ask us to update or correct it.
  • Opt Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in the email or contacting us directly.
  • Request Deletion of Your Information: You may request the deletion of your personal data, subject to legal or contractual obligations that may require us to retain certain information.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external websites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

EDEM HOTEL
5 Dayo Apata Street, Kaura District,
Abuja, Nigeria
Email: info@edemshotels.com
Phone: +234-08130857105, +234-08085150434